Cancel, Return and Refund Policy​

We strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders. We understand that there will be genuine reasons when you decide to cancel an order.

If you are eligible for a cancellation or exchange or return or refund, simply email us care@esastha.com or call 0199 40 32 367 your order details, including the reason why you’re requesting within 1 hour of receiving the products.

Please note that we are unable to offer replacements or exchanges for the following product categories: Diapers, insulin, cutting strip, short date of medicine, Injection, surgical items). Also, eSastha reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange”.

Cancellation Policy:

Once the order is verified and acknowledged by the customer, the order cannot be cancel.

To request a cancellation, simply email us care@esastha.com or call 0199 40 32 367 your order details, including the reason why you’re requesting a cancellation within 1 hour of receiving the products.

Exchange Policy:

To be eligible for a exchange, you have to accept followings:

•                    Upload or email us medicine name and unit within 2 days after delivered.

•                    If delivered medicines have been changed by the doctor within 2 days.

•                    Doctor’s previous prescription and the updated prescription must be provide.

•                    Original sales invoice has to be handover for processing exchange.

•                    Some certain products (Diapers, insulin, cutting strip, short date of medicine, Injection, surgical items) will not be considered exchange.

•                    All returns items must be new, unused, and contain all original packaging and accessories i.e. with labels, bar-code.

•                    Only fully unused strips/bottles/products can be exchanged.

•                    Partially used strips, opened bottles cannot be exchanged.

•                    Products which require specific storage conditions (temperature controlled) cannot be exchanged (vials, injections, vaccines, pen fills, etc.)

•                    Products that have expired post-purchase.

•                    Batch number of the product being exchanged should match as mentioned on the sales invoice

•                    Original sales invoice has to be returned for processing exchanged.

•                    Customer must bear the cost of the delivery charge if our team collects the medicine directly from your premises.

•                    Once your exchange request get approved the customer care team will notify you.

Return Policy:

To be eligible for a return, you have to accept followings:

1.     Received an item(s) that does not match your order.

2.     Damaged in transit or shortage (delivery of such order to be refused at doorstep).

3.     You have received the product that has crossed the expiry date.

4.     It is always processed for the full order and invoice. We will not process partial delivery or returns.

5.     Some certain products (Diapers, insulin, cutting strip, short date of medicine, Injection, surgical items) will not be considered return or refundable.

6.     All returns items must be new, unused, and contain all original packaging and accessories i.e. with labels, bar-code.

7.     Only fully unused strips/bottles/products can be returned.

8.     Partially used strips, opened bottles cannot be returned.

9.     Products which require specific storage conditions (temperature controlled) cannot be returned (vials, injections, vaccines, pen fills, etc.)

10.  Products that have expired post-purchase.

11.  Batch number of the product being returned should match as mentioned on the sales invoice.

12.  Original sales invoice has to be returned for processing returns and refunds.

13.  You need to submit or show your prescriptions/related papers while ordering or receiving medicines from us.

14.  You must bear the cost of the delivery charge if our team collects the medicine directly from your premises.

15.  You will also have to bear the original and subsequent delivery charge for the return of the medicines or products, the esastha.com authority will not take any responsibility in this regard.

16.  At he payment method, refunds can be processed to your mobile bank account (Bkash,Rocket,Nagod). It will take 1-2 working days.

Refund policy:

Full Refund will be processed under mentioned situation:

1.     Wrong medicine delivered.

1.     You received a defective item

2.     You have received the product that has crossed the expiry date.

3.     The ordered item(s) is lost or damaged during transit.

4.     Upon customer’s request, eSastha will transfer the refund amount to the user’s original payment source within 1-2 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method.

5.     For the orders that are paid via Cash, refund is only to be given through esastha wallet. The balance can only be used to purchase at esastha.com.

Note: Customer has to hand over his medicine to the delivery man. After getting the medicine it will take 2 working day to update the customers balance to wallet, 15% service charge would be deducted for every transaction or order exchange/refund.

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 1 hours of delivery by calling us at +88019940 32 367. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.